Cl@ve Digital Certificate
What is the Cl@ve digital certificate?
Through this procedure you will be able to obtain your Cl@ve digital certificate which allows you to identify yourself before the Administration without having to remember different passwords to access different services. To identify yourself with Cl@ve, it is necessary to register in the system beforehand. Cl@ve offers two possibilities of use:
- Cl@ve PIN: aimed at sporadic accesses, with a password of very limited validity over time.
- Cl@ve Permanent: Aimed at regular accesses and for use of cloud signature, with a password lasting over time.
What are the main benefits?
- Access to online government services, such as tax filing, obtaining certificates and documents, checking personal data, and scheduling medical appointments, there's no need to remember a password permanently.
- Availability for all electronic services of the General State Administration, in all Autonomous Communities, and in most Local Entities.
- Elimination of the need to remember passwords and usernames, as it provides electronic identification for platform access.
- Access to private services and entities that require identification.
- Reduction of the risk of identity theft and other types of online fraud.
- In the context of the AEAT, the possibility of obtaining assistance through the telephone channel.
Managing body
Tax Agency
Approximate timeframe
The timelines vary depending on the Cl@ve registration system, ranging from hours to days, or even weeks if in-person identity accreditation is required.
To whom is the procedure addressed?
What documentation do you need?
What are the requirements to be taken into account?
- Valid identification document (DNI or NIE).
- When processing the registration of a minor, the following must be provided:
- Presentation of documentation justifying the identification of the father, mother, or legal guardian making the request on behalf of the minor.
- Presentation of a document justifying parental authority: Family Book or document issued by the Civil Registry for this purpose, a judicial resolution appointing a guardian, etc.
- The minor will be asked for their valid ID card, or legally established documentation if they are a foreigner.
It is important to note that:
- The presence of the interested party is always required during registration, even if they are a minor.
- In the case of Spanish individuals under 14 years old, the ID card (DNI) of the minor must be provided, although it is not mandatory and can always be obtained voluntarily.
What are the steps you should follow?
The user accesses the website of the Tax Agency. Within the website, one must select 'All Procedures,' then 'Other Services,' and finally, go to the section 'Cl@ve Registry.
Below are the three available methods for registration:
- Method 1: 'Register with Cl@ve.' This can be done through two channels ('Invitation Letter' or video call).
- Method 2: 'Register with Cl@ve using a certificate or electronic ID.' An advanced registration process to access procedures.
- Method 3: 'In-person registration in the Cl@ve system.' An advanced registration process to access procedures.
After registering in the Cl@ve system, you can use Cl@ve to identify yourself in procedures enabled for this system.
When accessing the procedure, enter your ID/NIE and follow the steps to obtain an authentication request with Cl@ve Móvil, or use the link 'Access with Cl@ve Móvil via QR code' to scan the QR code and confirm the request through the Cl@ve app to complete the desired procedure.
To activate the user in Permanent Cl@ve, it is necessary to have the activation code included in the proof of registration obtained from Cl@ve.
If you do not have this code, you can regenerate it immediately by accessing 'Regenerate Permanent Cl@ve Activation Code' within the 'Cl@ve Registration' procedures.
Need help?
Contact us for any question or suggestion
Frequently asked questions
Yes, it can. It is recommended, for greater convenience, to use the Cl@ve PIN application for mobile devices, which is available for free download. Search for "Clave PIN" on your respective App Store for your Android or IOS device and download the application. Additionally, the AEAT app includes direct access to the option to obtain Cl@ve PIN.
Refer to the explanatory videos "Cl@ve PIN Mobile Application (Android)" and "Cl@ve PIN Mobile Application (IOS)" available at https://sede.agenciatributaria.gob.es/Sede/videos.html
If the result of the self-assessment is to be paid, the taxpayer has two options:
- If not domiciled: it can be paid with Cl@ve PIN via the payment gateway. You will connect to the Electronic Headquarters and proceed to transmit the self-assessment without an advanced electronic signature by entering the NIF + NRC + Access Code (Username + PIN).
- If domiciled: you will connect to the Electronic Headquarters, complete the form, enter the IBAN code, and transmit the self-assessment by entering the NIF + Access Code (Username + PIN).
This system is intended exclusively for individuals acting on their own behalf.
The PIN you receive on your mobile phone can only be used once to complete access to the system. Also, you must use the PIN received within 10 minutes.
If you haven't accessed Cl@ve within that time, you will need to request a new PIN. Remember that once identified by the PIN, you can access Cl@ve-enabled services until you disconnect from the Electronic Headquarters or close the browser.
To activate your Cl@ve Permanente user, you will need your DNI/NIE number, the activation code given to you at the time of registration, and the email you provided during registration. You will also need to have the mobile phone you provided at the time of registration on hand, as an SMS with a numeric verification code (OTP) will be sent to it. You need to enter this code to then enter your desired password and complete the activation of your Cl@ve Permanente user.
Please check the following situations:
- If you are using a multi-SIM card, SMS is sent to the main number, not the secondary ones. Make sure you are registered on your mobile terminal with the correct number.
- Check that your operator does not restrict the sending and/or receiving of SMS from special numbers.
- The problem may be with your mobile terminal's configuration. Please try inserting your SIM card into another terminal. (In 90% of cases, trying another phone has resulted in receiving all pending SMS.)
The user code cannot be forgotten, as it will always be your DNI/NIE.
If you have forgotten the password, you can set a new password as long as you have retained the activation code. To do this, you must access the password recovery service and follow the steps indicated there.
You cannot change the user code, as it will always be your DNI/NIE.
To change your password, you must authenticate yourself in the password change service and follow the steps described in that service.
It is possible that due to communication problems, the data provided during registration is not yet available for the activation of your user. Please try to access the User Activation service after 24 hours. If you continue to have problems, contact us through the following means:
- By phone, calling 060.
- Leaving a message in our Customer Service Mailbox.